Golden 1 Mobile app for iPhone and iPad
4.8 (
3168 ratings )
Productivity
Finance
Developer: Golden 1 Credit Union
Free
Current version: 4.5.20, last update: 6 years agoFirst release : 12 Nov 2011
App size: 52.74 Mb
With the Golden 1 Mobile app, you can use your iPhone® to easily and securely:
• Check your balance
• Deposit checks
• Pay your bills
• Pay other people
• Transfer funds
• Find nearby Golden 1 ATM or branch locations
Its easy, fast, and convenient. Get started by downloading our mobile app today. Log into the app using the same credentials you use to access Online Banking. If you have not signed on to Online or Mobile Banking, you can also enroll using your mobile device from the Sign Up button.
USER FEEDBACK
If you would like to send us your feedback or need technical support, please email us at: [email protected].
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Pros and cons of Golden 1 Mobile app for iPhone and iPad
Golden 1 Mobile app good for
Installed it on an iPhone 6 with the latest IOS 9. Used it to check my accounts and depoist two checks. Responsiveneess of the app was excellent. The deposited checks initially went in as pending. Ten minutes later I received an email stating the deposts were successfully and they were credited to my account. Checked using the app and both were credited. I have the touchpad log-in option enabled. It always asks a security question after log-in. Also has a Mobile PIN sign-on but that cannot be used when the touchpad method is enabled. I understand the need for the security question (in case the cell phones security is compromised), but I wish there was a faster way.
If you dont like this app, you dont know how cruddy the apps are at that other credit union you were thinking of...
update: crashing on entering amount fixed by removing my third party keyboard word flow. try disabling / removing keyboard to have deposits work.
After update mobile deposit crashes when trying to enter amount. App is pretty much useless now. Phone has been restarted many times.
Update: I briefly reduced my rating when the Nov 3 2016 version would not process anything without crashing, but that has been fixed. Back to 5!
Original: I am particularly glad that when a photo of a check deposit is rejected it now lets me immediately retake the photo without having to reenter the deposit details! I agree with other posters that the security question seems redundant, however, two factor authentication (what I know, and what I am) is more secure than single factor (what I have) so Im not sure I would advise removing it.
Shook out bugs associated with keyboard and looks great! Member transfers are dope, and more up to date credit card info!!!
The update a week or two ago totally ruined the app for me. Couldnt type anything in at all without it crashing. But now its back to normal and I love this app!!! Thank you Golden 1 for fixing this
Some bad moments
You are behind in the user interface design.
Login experience is not good. Why you still require the security question to login after using Touch ID??
Honestly, its time to hire a different ( person/team/company) to work on your App. Or you can just learn from safe credit union
Golden 1 is a good band but still behind in mobile banking
Tried to install the app and got to the last step before getting an error message with no explanation of why it will not work. Was told to call for help, but of course the bank is closed in the evening. Mobile banking is a must-have Golden1! Fix this or I will be closing my account. Btw- the security questions are silly- you expect people to know the exact amount of mortgage/ car payment within $25-100 increments?
Ive been using this app for several years now and in the last few months the app and the online banking options are not working and it is unacceptable. Ive been a member of this bank for more than 20 years and I am completely fed up with being unable to access my accounts online. Please update the app, soon.
Im a member and Golden 1 wont listen to the problems.
- I had an account overdrawn because this app took thousands from my account and has no way to tell you its going to do it. NSF and it retries to take money without telling you the time or even that its going to take the money. It over drew my account and messed up my money.
- U cant contact tech support or message from this app.
- it wont let you put in all the zip code for a new biller
- it wont let you setup recurring payments
- tech support is unavailable or hides
I hate this app. The previous one was way better. Its like they dont check this app function out after setting it up.
They have changed nothing since I told customer service
BEWARE OF THIS APP AS IT TOOK $$$$s from my account without telling me.
Ive been using the app for over a year, with very few problems. What problems did occur, were always fixed with the next "update" for the app.
Now, the app is constantly crashing, freezes up, wont take my mobile deposits.
Ive tried deleting and reinstalling, but didnt help at all.
Dont know what happened Golden 1, but please fix the app! Like most of us, Im a busy person that doesnt have time for an extra stop at the bank, so I rely on this app for my banking.
Fix soon please!!!!!
Cannot enter in my user id since the new update. Whenever I click anywhere in the app it force closes. App is now useless.